Delivery & Returns

Delivery Policy

Piper Lane will deliver products ordered by you to a courier or postal service of Piper Lane’s choice to the delivery address that has been provided by you. By accepting these terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivered to you.

All delivery is subject to availability. If there is any delay in delivery, we will notify you of this and give you a new delivery time. As we process your order, we will also notify you if any products are not available.

Inspection of Goods and Your Rights

Subject to the conditions set out below, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, your sole remedy shall be limited (as Piper Lane may elect) to the replacement of the products or refund to you of the purchase price and any delivery costs or, where sums are owed by you to us, the issue of a credit card account refund against return of the products. If we require you to return the products to us and they are defective we shall reimburse your reasonable postage cost of returning them. These remedies are subject to the following conditions:

the claim is made in writing to Piper Lane within two (2) days after the order is received

the products to which the claim relates are returned to Piper Lane within that period suitably packaged and carriage-paid and, where relevant, in accordance with any particular instructions that we may have notified to you at the time of supply. Returned products or parts must be accompanied by an advice note stating the Identifying Number and the nature of any claimed defect, together with such further information as Piper Lane may at the time of supply have stipulated.

Sale items are final not returnable. 

Return Policy

If you are wishing to return products because they are faulty please see the "Inspection, Delivery Delays and Non-Delivery" paragraph above. You may also return any products within seven (7) days of receipt for whatever reason. Goods must be returned in original packaging and in original condition as received. Worn products cannot be returned unless there is a manufacturing fault. Customers are responsible for shipping and handling costs for any returns/ exchanges. For change of size, colour or style, requests needs to be made in writing to our customer service team (info@piperlane.com.au). There is no re-delivery fee for goods delivered within Australia.

Sale items are final and not returnable. 

Exchange Policy

For incorrect sizing we are happy to exchange for another size once the incorrect size has been sent back. Upon exchange we will gladly send back the correct size FREE of charge. This applies to incorrect sizing only and NOT for any change of mind purchases. No exchange on Sale items. Free shipping on exchanges are limited to one exchange per transaction.